Sales & Marketing Manager

Featured London

Job title: Sales & Marketing Manager
Company name: Somerset House London
Location
: London
Job type: Full time
Salary info: Competitive
To apply:
Send covering letter & CV to:  monika.germishuys@ravenues.co.uk
Closing date: 31 August 2019

REPORTS TO:  General Manger
RESPONSIBLE FOR:  C&E sales team
INTERNAL LIAISON: Operational team, LVP Key Account Team, LVP CRO, client team      
EXTERNAL LIAISON: Clients, Customers

 PURPOSE OF THE JOB: 

  • To proactively and reactively drive conference, banqueting & event sales   in order to achieve the annual targets for the venue
  • To manage and maintain weekly/monthly sales reports and marketing plans
  • To actively participate in networking and other associated business activities such as showcases and client familiarisation trips
  • To be the face of the Somerset House in this market. To represent and create awareness of the venue and its capabilities to deliver a great conference, event and banqueting option
  • To manage all aspects of the unit’s C&E sales as well as group bookings for all the outlets
  • To create and implement an effective sales and marketing plan in line with agreed budgets
  • Create and implement strategic campaigns in line with the yearly events calendar
  • To manage and maintain social media channels, 3rd party websites and direct websites
  • To actively work as part of the local and national sales team and yield business opportunities to increase revenues and deliver the sales strategy
  • To ensure the highest standards of accurate and timely customer, staff and management information
  • To ensure all sales administration is accomplished effectively & accurately in order to provide a seamless handover to the operations team
  • To facilitate sales, client and contractual relationships ensuring that we are true partners in their business and ahead of our competition
  • To manage and motivate the Conference & Events team
  • To be an integral member of SH team 

GREAT PEOPLE

KPI’S

At all times be an ambassador for RA Venues at Somerset House building strong relationships with customers and clients alike.

Customer account plans

Client feedback

Be a positive and inspirational manager, sharing ideas and participating in team spirit, and be loyal to and supportive of colleagues including any temporary members of staff

Feedback and motivation of colleagues

Achieve performance objectives and set KPI’s specific to role. Participate in regular reviews and appraisals in line with client and Lime Venue Portfolio management standards

Achievement of appointment targets, revenue and Set KPI’s

Manage team performance through on the job coaching and KPI setting

Team PDPs, results, BDRC

Develop strong working relationships with key members of the LVP sales team including CRO

Colleague feedback. Response times.

CRO presentations

Highlight team development needs with General manger and RVSM at earliest opportunity in order to ensure appropriate skill sets at all times.

Achievement of all team KPIs and targets

Undertake training and development identified as required in reviews and appraisals for both self and team

Review results

Attend internal meetings as required and prepare all necessary information and follow up

Meeting attendance & quality of information

 

GREAT SERVICE

KPI’S

Follow LRUK sales process in all customer meetings to ensure rapport established, relationships built and next actions agreed to

Achievement of KPI’s set

To ensure self and team provide outstanding customer service

Venue Verdict results; customer retention; BDRC results; SLAs

Ensure coordination team process enquiries & proposals, providing best value options to customers while maximising sales opportunities, within agreed response times to all web based, email and phone enquiries accurately and within brand guidelines 

Venue Verdict results; customer retention; BDRC results

Ensure department respond accurately and within deadline to all enquiries and RFP’s

Deadlines and SLA’s met

Ensure coordination team; maintain accurate records of enquiry source on booking system.

Flow of information between venue and Central Venue Sales team

Maintain excellent product knowledge at all times

Customer feedback

Record accurately all customer profile and booking information making full use of the appropriate systems

Clean database, verification reports and up to date records

Be aware and adhere with statutory, legal and company requirements for:

Health and Safety

Food Hygiene

Licensing Laws

Employments Laws

Fire Regulations

Sales of Goods / Trade Description

Health and safety audits.

ISO / Quality audits

Report all maintenance issues and hazards as in the company health and safety manual

Health and safety audits

Demonstrate best working practices in all duties and comply with company manuals

Health and safety audits

 

GREAT RESULTS

KPI’S

Responsible for the achievement of the C& E Sales Budget to achieve set sales targets and KPIs in all market segments reporting in line with time schedules any shortcomings with clear business reasons and remedial actions plans

Revenue targets and KPIs The Plan

Provide accurate and prompt reports as requested by Head of Events & RVSM i.e. KPI, Activity Report The Plan and ensure sales activity and actions are in place to support business needs.

Timely reporting

Responsibility for The Plan to initiate and complete and be the custodian of this information utilising its resource to support the business. Working document updated to expected time frame.

Effective strategy document delivered promptly with clear timelines and costs

Ensure team monitor results and ROI of all sales and marketing activities by tracking lead source on system for every booking and enquiry.

ROI report and S&M Plan

Host customer lunch, dinner or hospitality event for key customers/prospects each quarter

In line with The plan

Achieve target score for customer satisfaction surveys

 

As per client expectation

Hot booking responsibility to issue Prompt updates on key booking changes and booking troughs to allow for tactical support and pricing

Forecast & booking pace narrative to Head of Events RBDM, RVSM & GM

Participate in sales promotions where relevant and business require following sales strategy. Initiate sales activity to drive need periods. Ensure that the team always reflect the relevant business messages on all customer opportunities and we look our best in front of customers.

Inclusion in minimum 4 central promotions per annum

Participate in relevant familiarisation trips

KAM/RBDM feedback

Be aware of competitor activities & industry trends.

Quarterly competitor report & rate value matrix

Achieve personal goals and objectives identified in reviews and appraisals

Review results

Achieve appointment target of agreed proactive appointments per period and support and manage the teams individual KPI’s and activity.

KPI Report

PERSON SPECIFICATION

 

 

 

ESSENTIAL

REQUIREMENTS

DESIRABLE

REQUIREMENTS

QUALIFICATIONS

 

 

GCSE including Maths & English

 

‘A’ level standard

EXPERIENCE

 

 

At least 2 year’s experience within a hotel, venue or MICE agency

Minimum 3 years experience within hospitality/travel industry

KNOWLEDGE AND SKILLS

Excellent verbal and written communication skills

 

Computer literate and confident in MS Excel; Word and Outlook

Venue knowledge

 

 

Knowledge of diary management systems

 


PERSONAL QUALITIES

 

 

Demonstrates a flair for man management

 

Ability to inspire customer trust and confidence

 

Ability to deal both on the phone and in electronic communications effectively with clients and venues and to gain support of internal colleagues

 

Passionate about hospitality, sales and customer service

 

Ability to multi-task, think fast and to deliver solutions to customer requirements

 

Possess diplomacy, discretion and impartiality of judgment

Creative in thinking and approach

Confidence

Enjoys a challenge

A good sense of humour, flexible and forward thinking to anticipate problems before they arise

 

Have experience of managing small team

 

Industry awareness

Assertive, calm works well under pressure

 

 

 

 

 

 

 

 

About Company

Somerset House

Job Information

Status: Open No of vacancies: 1 Job type: Full Time Job level: Any Years of experience: 2 Salary: £Competitive

Apply for job

By Email
Please login to submit application